Now, regardless of size, hotels and casinos gain the benefits of our industry-leading global cloud PMS platform, including fiscal and legal. Oracle Hospitality’s OPERA Cloud Property Management (OPERA Cloud PMS) is the ideal choice for every hospitality operator, from luxury resorts to economy/limited service hotels. Depending on the product bundle (see chart below), Oracle Hospitality.At Oracle in Phoenix, Arizona, United StatesFor your operation. It extends key front desk operations to mobile devices, allowing Hotel Front Desk staff3 ORACLE HOSPITALITY OPERA CLOUD SERVICE ORA CL E DAT A SHEET administration. Oracle OPERA Cloud Mobile is an innovative solution that brings the proven power of OPERA Enterprise Application into the emerging wireless Hospitality frontier providing new ways to enhance the guest experience.Develops and maintains relationships with senior management across lines of business and third parties. Manages the contract, or delivery engagement as defined by Oracle Service Support ( OSS). Maximizes the customers’ use of Support Services, drives high degree of satisfaction and referenceability, and to protects and enhances Support revenue streams.Main contact for Oracle customers. This effort broadly will improve the product, product training, and product installation ultimately improving customer satisfaction.+ Identify patterns from each department to recognize any negative impact to customers and Oracle.+ Work with each department to share and improve.+ Will work to recognize customer use gaps.+ Prepare documentation to address these gaps.+ Strong experience using the OPERA Application as a Hotel Front Desk or Front Office Manager.+ OR extensive experience installing and supporting the OPERA Application.+ Strong troubleshooting and problem-isolation skills.+ Ability to travel 25% – 40% as determined by CSM Director.Develops and manages the Oracle Support relationship with a designated large account or small number of medium accounts throughout engagement. Opera Photo 3.47 Flooding the Golden Mountain Temple, Sichuan Opera Cloud.+ Directly engage with customers to review product inquires, questions, procedures, and functionality.+ Ongoing improvement of customer experience with post-installations of OPERA products by working closely with Customer Cloud Success Team, Consulting, Support, and Development. We want our customers to be HAPPY !In the military opera Changban Slope, the legendary fighter Zhang Fei stands.
Strong account management skills acquired through advanced training, study and experience. Assists in the renewal of Support contracts, and contributes to pre-sales activities.8-12 years relevant work experience. Communicates opportunities for customers to engage with Oracle such as technical events and business seminars. Assures and improves the quality of the service, and maintains accurate account information. Advises the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures. ![]() ![]()
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